Emergency Help
🚨 Municipal Emergency
What should you do if a water pipe suddenly bursts inside your home? What if you smell a natural gas leak or your entire house unexpectedly loses power? Who should you contact if a black bear wanders into your backyard or heavy snow causes your roof to collapse?
Access emergency preparedness guides, evacuation maps, shelter locations, and real-time disaster alerts—all designed to provide the first line of protection for you and your family. Stay informed and connected with what’s happening in your community when it matters most.
🏠 Home Safety
What if someone comes to your door attempting a scam, or you suspect you’re being followed home?
Protect your home and loved ones with comprehensive guidance on fire safety, burglary prevention, electrical safety, and more. Discover practical disaster preparedness tips and expert recommendations for essential safety equipment to identify and eliminate potential household hazards before they become emergencies.
🩺 Health & Wellness
If you suddenly fall while living alone, experience a medical emergency, or accidentally ingest poisonous substances, medications, or suffer a chemical burn at home, would you know how to respond? Who should you call to get the help you need?
Learn life-saving self-help techniques, understand when and where to seek emergency assistance, and gain the knowledge and confidence to respond quickly when every second counts.
⚖️ Legal & Emotional Support
If you were to fall into a coma due to a sudden illness, do you have a designated Representation Agreement or a Medical Power of Attorney?
Who is the best person to act as a witness for the many documents that require one?
hat should you do if you want to write a Will, but have no one to act as your Executor?
Essential emergency contacts in BC
911 – Life-Threatening Emergencies / Crimes in Progress / Fire
- Best Used For: Immediate medical crises (e.g., a solo dweller experiencing a sudden heart attack) or active security threats (e.g., a break-in or home intrusion).
811 – HealthLink BC (Non-Emergency Medical Advice)
- Best Used For: Situations where an independent resident experiences symptoms like a high fever or severe vomiting late at night and is unsure whether to visit the ER or self-medicate. Registered nurses and pharmacists are available 24/7 for free guidance (free Chinese interpretation is available upon request).
211 – bc211 (Province-Wide Community & Government Resource Navigation)
- Best Used For: When an individual living alone faces severe daily hardships and urgently needs essential supports like food banks, clothing, free legal aid, or emergency shelters. Calling 211 connects you to the nearest community service hubs.
988 – Suicide Crisis Helpline (National Mental Health Support)
- Best Used For: Urgent psychological rescue when solo dwellers, international students, or newcomers experience overwhelming loneliness, severe depression, or self-harming thoughts late at night. Services are primarily available in English and French; while alternative languages are supported during certain hours, Chinese coverage may be limited.
BC Hydro：1-800-224-9376
FortisBC Natural gas leak（24hr）：1-800-663-9911
Metro Vancouver Transit Police（Bus、SkyTrain non-emergency）：604-515-8300，text: 87-77-77